Patient Satisfactory Survey

The Patient Services Department is available to assist in answering any questions relating to your visit or statement and to aid with payment arrangements.

Hours | Monday – Friday | 7am – 4pm
Phone | 270-538-5892

Payment and Correspondence Address:
Kidney Specialists of Paducah
ATTN: Patient Service Department
1532 Lone Oak Road | Suite 315
Paducah, KY 42003

After your visit with our office, your account is coded and, if applicable, billed to your insurance. Claims are electronically filed daily. If we bill insurance for you, each company typically resolves their portion of the claim within 50 to 60 days. If payment is not received within this time frame, we may request your assistance in resolving your claim. Filing insurance on your behalf is a courtesy and is not required on our part. After insurance has processed your claim, you will receive a bill from us only if you owe part of the account balance.

Payment Policies and Options

Insured Patient Financial Responsibilities

After insurances has processed your claim, it is the responsibility of the patient or patient guarantor to remit payment promptly to Western Kentucky Kidney Specialists. Patient statements are mailed monthly, and payment is expected after the first statement has been received.

Self-Pay Patient Financial Responsibilities

Patients who are uninsured or fail to provide Western Kentucky Kidney Specialists with adequate billing information are responsible for the total payment of their bills. For your convenience we accept cash, check, Mastercard, Visa, Discover, and American Express.

Please let Western Kentucky Kidney Specialists know if you anticipate issues with paying your bill. The Patient Services Department is available for your convenience between the hours of 7am and 4pm, Monday through Friday. This department is in place solely to assist you with any questions you may have as it relates to your visit and/or statement.

Payment Arrangements

Western Kentucky Kidney Specialists offers patients the ability to set up payment arrangements when needed due to hardship. Payment arrangements will be extended no further than 6 months into the future and must be a minimum of $25.00 per month. Payment must be made in consecutive months to keep the payment arrangement in good standing. Patients will be asked to sign a Budget Agreement Form outlining the details of the agreement. Once the agreement has been returned to the Patient Services Department the account will be moved to a status of BUDGET and the patient will not have collection activity taken on their account so long as the account remains in good standing as stated above. Payment arrangements do not apply to balances in a collection status.