Billing and Statement Process


Overview of Insurance Billing Process

After your visit with our office, your account is coded and, if applicable, billed to your insurance. Claims are electronically filed daily. If we bill insurance for you, each company typically resolves their portion of the claim within 50 to 60 days. If payment is not received within this time frame, we may request your assistance in resolving your claim. Filing insurance on your behalf is a courtesy and is not required on our part. After insurance has processed your claim, you will receive a bill from us only if you owe part of the account balance.


Payment Policies and Options

Insured Patient Financial Responsibilities

After insurance has processed your claim, it is the responsibility of the patient or patient guarantor to remit payment promptly to JPMA. Patient statements are mailed on a monthly basis and payment is expected after the first statement has been received.

Self Pay Patient Financial Responsibilities

Patients who are uninsured or fail to provide JPMA with adequate billing information are responsible for the total payment of their bills. For your convenience we accept cash, check, MasterCard and Visa.

Please let JPMA know if you anticipate issues with paying your bill. The Patient Services Department is available for your convenience between the hours of 7 a.m. and 5 p.m. Monday through Friday. This department is in place solely to assist you with any questions you may have as it relates to your visit and/or statement.

Payment Arrangements

JPMA offers patients the ability to set up payment arrangements when needed due to hardship. Payment arrangements will be extended no further than 6 months into the future and must be a minimum of $25.00 per month. Payments must be made in consecutive months in order to keep the payment arrangement in good standing. Patients will be asked to sign a Budget Agreement Form outlining the details of the agreement. Once the agreement has been returned to the Patient Services Department the account will be moved to a status of BUDGET and the patient will not have collection activity taken on their account so long as the account remains in good standing as stated above. Payment Arrangements do not apply to balances in a collection status.

Collection Agency

Balances that have been the responsibility of the patient for more than 75 days with no payment received within 40 days and where there has been no contact with our office will begin the collection process. JPMA uses an outside collection agency for financial recovery when necessary and any fees charged by the collection agency become the responsibility of the guarantor.